Reporting Time

We use TimeCamp to record time while you’re working. You will be responsible for properly recording your time in TimeCamp. This will be the basis of your earnings.

Here are some things to remember

Our rules related to TimeCamp:

1. The first order of the day should be inbox management or what we call Inbox Hour. Spend 1 hour on it and not a minute longer. If you are consistent in maintaining inbox zero, 1 hour is more than enough time to devote to inbox management every day.

2. Devote at least 50% of our time, if not more, to client work unless you have specific permission to work on internal projects. Thus, we can measure value directly to a client, and they can look at the time logs to check. You should select or create the appropriate client first when tracking your time.

3. Do not ever work on or bill clients not assigned to you. We have had clients question hours we bill them for people they do not know but are working on their projects. Of course, we want our internal systems to catch this well before the client.

4. Do not add time retroactively. We review added times that are not tied to a computer task. Only add time that falls on the same day it occurs, and make sure it has a description explaining what it is.

5. No single time entry should be more than 3 hours. In other words, no task should take longer than 3 hours. If you estimate beforehand that a task will take more than 3 hours to complete, break it down into smaller tasks.

6. Anytime you work on a project, you should have time charged against it and some form of communication via Basecamp and/or email. By following #DDD, #CID, and #MAA, your work leaves a trail that others can follow.

7. Be accurate when reporting time. Be fair, and use common sense when recording. We give our people a lot of freedom to choose what they can work on, but this also creates opportunities for abuse. Be aware that we must make 3X your gross pay to cover operating costs.

8. Be aware of the tasks that can be billed vs. those that should not be billed.

Billable: Answering emails, joining team calls, submitting files, submitting EOD reports, setting up downloads and uploads (e.g. clicking the buttons and organizing files), editing videos, designing graphics, and installing applications necessary to do your work (e.g. Zoom, TimeCamp, etc.).

Not Billable: Going to the bathroom, making coffee, grabbing water, waiting for an upload or download to complete, waiting for rendering or exporting to complete, time spent fixing a computer that hanged, time spent waiting for the internet signal to return, troubleshooting hardware issues, turning on another PC to use, etc.

You get the idea.

Reminder: Never send your invoice more than once. You can be sure that once you send your invoice, the message will be received, seen, and processed by Accounting.

Videos related to TimeCamp:

TimeCamp is one of those things that confuses many VAs who join us. Watch the videos below to save you a lot of time guessing and eventually figuring out how to use TimeCamp properly.

How To Add A New Time Entry In TimeCamp

How To Choose A TimeCamp Entry For Course Updates

Things you shouldn’t do

Download and read: TimeCamp Guide